Last updated 4 October 2026.
In plain terms: unworn merch can come back within 30 days, anything that arrives damaged or wrong is on us, and software plans follow our Terms of Service.
Merch (shirts, hoodies, hats)
- You can return unworn, unwashed items in their original condition within 30 days of delivery for a refund or an exchange.
- If an item arrives damaged, defective, or is not what you ordered, tell us within 30 days of delivery with a photo and we will replace it or refund you in full, including shipping. You do not pay to send it back.
- For other returns, return shipping is paid by you, and original shipping charges are not refunded.
- To start a return, contact us with your order number. We will reply with return instructions. Please do not send items back without contacting us first.
Refunds
Once we receive and check a returned item, we refund the original payment method within 5 business days. Your bank or card provider may take a few more days to show it.
Nova Helix plans (Pro and Ultra)
Plans are monthly subscriptions you can cancel at any time; your plan stays active until the end of the period you have paid for. We do not generally refund unused time, but if Nova Helix does not work as described on supported hardware, contact us and we will fix it or refund you. Section 5 of the Terms of Service has the details.
Support payments (donations)
Support payments are voluntary and are not refundable, except for a payment made by mistake (for example a duplicate charge). Contact us within 14 days and we will refund it.
Contact
Questions about a return or refund? Contact us and include your order number.